To connect with us : sales@aerenlpo.com
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Aeren LPO is committed to providing the most sophisticated, responsible LPO Services to our clients. Your data integrity is as critical to their project success as the processes used to capture and review it. We have strict quality control protocols in place for every phase of discovery.

We align your organization’s unique requirements with the most powerful legal technologies. Our ISO/IEC 27001:2008 certification formally specifies a management system that brings information security under explicit management control. Our rigid Six Sigma protocols ensure the highest level of detailed quality control and customer satisfaction.

Aeren LPO employees are subject to a comprehensive background check, and to ensure complete security we have implemented robust and comprehensive security measures, which avoid any unauthorized access to data. Internal security policies include:

  • Surveillance cameras on site
  • Monitoring of employees/background checks
  • Personal PCs/media devices forbidden
  • Security audits
  • 24x7 physical security on premises
  • Access control systems
  • Restricted entry to delivery area
  • Non-disclosure agreements with employees
  • Educating employees on security compliances
  • Business Continuity and Disaster Recovery
  • Personnel access restrictions and procedure management
  • Electronic motion sensors, mantrap controlled entrance and exit
  • Security breach alarm, coded door locks and PIN cards

Further, our facility is built on a “redundant-everything” infrastructure, including network, Internet and power backups. From our data back-ups at remote locations, rigorous risk assessment and restoration processes to fire, link and power drills and just-in-time manpower arrangements, Aeren LPO is prepared to retrieve information and provide continuous service in case of disaster or emergency.

Presently, there are over 200 LPO's in India and the number is expected to rise in next few years. The Industry has grown at over 60 percent year on year. The market stood at Rs 630 crore in 2007. Only few LPO'S in India have succeeded in the LPO industry. As we study on their success, their success came in the following ways

Management

The management includes head or partners of many international law firms, experienced lawyers of USA, UK and India.

Infrastructure and security

Has secured infrastructure includes owned office place, secured FTP servers for uploading and downloading data, high speed broadband internet connectivity round the clock. Telephonic calls including conference calls, online meeting, Encrypted emails, secured VPN technology, Citrix web access, Web accessible secure online databases, Extranets, FTP sites, Access via Firms collaborative document sharing and database applications, Uninterrupted power supply and backup. Many LPO's have got physical security including video surveillance, security guards at all important locations, armed guards during night shifts, adequate fire protection. In most of the LPO's an employee is required to swipe his identity card issued by the company to gain entry into the office. In some LPO's organization, employee need to press his or her thumb impression on the small machine fixed on the wall and show an access card to gain entry into the office. LPO's can also be adopted to new technology like Facial recognition Access control a special software which identifies the employee and allows him to gain an entry by opening the door automatically and also keeps records of arrival and departure.

Data security, Confidentiality and ISO's

In many LPO'S employees need to sign non disclosure agreement and the employees are provided with unique user accounts and password, and passwords are changed periodically. Every computer and folder is password protected. Surveillance cameras or closed-circuit security cameras are fixed to track the employee's movements. Personal communications or data recording devices, such as mobile phones, handbags are not permitted anywhere in the working premises. It is not possible to access the work of team by the other team. All incoming and outgoing mails are monitored on exchange server, and all attachments are filtered.

Certifications

To ensure data security many LPO's in India are obtaining certifications from ISO (International Organization for Standardization). AEREN was the first LPO provider to obtain ISO/IEC 27001:2005 certification. AEREN also a ISO 9001:2008 Quality Management System (QMS) Certified. ISO/IEC 27001:2005 is the information security management system (ISMS) standard published by the International Organization for Standardization (ISO) and specifies the stringent requirements for establishing and monitoring security within the context of organizations overall business risk. Compliance to ISO 27001:2005 ensures business continuity and reduces business damage by preventing and minimizing the impact of security incidents. Some of the LPO's are EU safe harbor certified e.g. AEREN and United Lex. Pangea3's legal outsourcing services were awarded ISO 27001 certification from TÜV SÜD South Asia, one of the world's leading testing and assessment companies. Integreon has received a received the 2009 Frost & Sullivan Award for "Excellence in Knowledge Process Outsourcing (KPO)"

Black book of outsourcing

Aeren LPO group is a Globally-recognized and esteemed research organization on outsourcing. The Aeren LPO Group and Black Book of outsourcing (Wiley Publishers) annually surveys an organization's satisfaction with their outsourcing service providers and consultants. Each service provider is evaluated on a scale of 1-10 on 20 key performance indicators (with a scoring basis of 0 to 10 (0 = deal breaking dissatisfaction and 10 = overwhelming, exceeded expectations)). Over 400,000 individuals are invited to participate annually (including C officers of the Fortune 2000, Inc 500, institutional members and officers of various professional organizations, subscribers of our media partners and previously validated survey participants) in the Black Book Ranking Process. Non-invited participants are included after their profile verification and valid corporate email address. Brown Wilson Group is often quoted in the WSJ, Business Week, AP,US News, Time, Newsweek, NBC, CNN, ABC, CNBC, CBS, NPR and other major media outlets. Black book of outsourcing yearly publishes the topmost outsourcing vendors related to Business process outsourcing (BPO), Finance & Accounting Outsourcing (FAO), Knowledge process outsourcing (KPO), Information Technology Outsourcing (ITO), Human Resources Outsourcing (HRO), Legal process outsourcing (LPO), Document Process Outsourcing (DPO), and Educational Services Outsourcing (ESO) sector. The 2009 black book on outsourcing has listed the Clutch Group, Integreon, RRD Office Tiger, Aphelion Legal Solutions, InfoCache, Law Docs Xpress, Lumen Legal, Intrust Global eServices, Lex Outsourcing, and Acumen Legal Services as the top ten in Overall Legal (Administrative) Support Services Outsourcing Mindcrest, CPA Global, Integreon/Datum, Pangea3, American Discovery, AEREN, SDD Global, Quattro BPO, Clutch Group and Evalueserve as the top ten in Overall Core Legal Services Outsourcing.

Employee's recruitment, training and salary

In many LPO's one need to complete 3-5 rounds of interviews(written, oral and technical) to gain entry into the LPO. After the recruitment, a candidate needs to undergo project specific and other training for 3 months by LPO industry leaders, attorneys, solicitors and clients. Sometimes there will be an on job training. Most of the successful LPO's in India employs more than 100 employees consisting of Attorneys, solicitors and paralegals. For example Integreon has got 2000 employees, Clutch group 300 employees, and Mindcrest has about 650 employees. The salaries in the most of leading LPO's will be 20k to 25k for freshers and 25k to 35 one or 2 year experienced. Besides these, health insurance facility, free club memberships, cab facility are provided to an employee. Many LPO's will be having its own canteen where the employees can have breakfast, lunch or dinner free of cost. Most of the employees in LPO sector work for 8 hours per day, they work in shifts as the many LPO's in India work on 24X7 basis. Employees will be having two days weekly off and other leave benefits.

Marketing

Marketing is the Backbone of Every Business. An important aspect of the LPO job involves finding new clients, developing and managing relationship with the clients. LPO's in India cannot survive without clients or without any projects. Many leading LPO's in India has got marketing professionals by the designation of marketing executive, senior marketing executive, assistant manager, manager, project manager, assistant business development officer, and business development officer. Most of the marketing professionals are from LLB and MBA education background having experience in International marketing and have got good communication and presentation skills. Even some attorneys act as the marketing professionals and get new clients to the firm. Marketing professional in the LPO will be having a clear understanding of legal procedures and working of LPO. Their main role includes looking for foreign law firms, in-house corporations who are willing to outsource their legal process to India. A marketing professional needs to introduce the company and its capabilities, needs to understand the company he is contacting, its history, partners, and directors. Then he shall discuss LPO services to such law firm or the company and discuss their pain areas or areas where we as company/LPO could work together and suggest Legal Outsourcing as a solution. Besides these roles and responsibilities a marketing professional needs to conduct extensive market research, shall be willing to travel, make cold calls, make presentation to the clients, conduct videoconferencing, teleconferencing, handle the client visits, requires to prepare a detailed business plan to sight goals and objectives, target markets to bring account to the LPO. He shall also be ready to spearhead the business development activities for the given region, willing to work as per regional timing and always look for expansion of the LPO business and lead to earn more profits.

Social media internet

Social Media is the Latest Networking Tool for LPO's and Attorneys. It is the great tool for capturing new clients. Many LPO's in India have got their own Blog page about LPO and they are in touch with many of leading news papers of the USA and UK to give an insight on LPO sector. Attorney of a law firm, and lawyers of in-house corporations, are increasingly reading blogs and participating in social media these days. They will be interested to find latest information on the industry within less time According to Technocrat's State of the Blogosphere 2008 report, the number of American Blog readers grew to 60.3 million in 2008. Many leading LPO's in India have got their company profile in Linkedin. Many companies and attorneys use LInkedin, twitter and facebook. Social media can help LPO's to understand individual client personalities. Linkedin is a powerful professional network, with members from each of the fortune 500 companies. LPO's in India can effectively use social media for its growth.

Back office operations

many of the LPO's In India acts as back office for many departments of corporations and Law Firms abroad.

LPO website

Having well balanced web presence is the best tool for developing the online marketing which attracts the clients. The website shall have proper design to attract clients; it shall capture the attention of clients in seconds. Website content can increase LPO's search engine ranking, educate and qualify prospects, and enhance LPO's credibility. Once potential client arrive at LPO's Web site, the content must win him over and move him to make a call to an LPO. Most of the successful LPO has the features like search within the website, news on LPO, sitemap, work samples, management and LPO team member's profile. A well crafted online video made available on LPO website or you tube also can help LPO's to connect with more clients and promote an LPO.

Data Security

AEREN rigorously enforces appropriate physical, electronic, and managerial procedures to safeguard and secure the information that AEREN processes. Data is encrypted and masked and appropriate access control is followed to be reviewed only by authorized personnel.

Data Integrity

Client information is utilised only for the purpose for which it was collected or subsequently authorized by the client. To the extent necessary for such purposes, AEREN takes reasonable steps to make sure that information is accurate, complete, current and reliable for its intended use.

Work Ethics

Every Associate in AEREN is encouraged to act with integrity and responsibility when it comes to IP protection. As a part of training program, every Associate undergoes a rigorous schedule that educates them with the security compliance of the Organization.

Operations

No visitors are allowed on the work-floor of the facility. Even the Clients are not allowed to access any of the workstations within the facility. Each employee is hired for a project only after a thorough third-party background check is a mandatory practice before any hiring. As per the policy of the Organization, a special Security audit is conducted in every quarter that ensures no malpractices.

Business Continuity and Disaster Recovery

Business Continuity is utmost for AEREN and in Order to serve the customers with no break-downs, AEREN emphasizes on the following practices in order to avert any loss of information during any disaster:
• Data back-ups at remote locations
• Risk assessment and restoration processes
• Fire, link and power drills
• Alternate site management

Security of information is certainly a matter of enormous concern. We ensure the security and confidentiality of information of client shared with us. We follow stringent security processes for storage, retrieval and deletion of client data. We adhere to the following norms:

Technology Related

  • Data transmission encrypted with 128-bit SSL
  • Secure VPNs for client data communication
  • On site automated backup and recovery
  • Audit trails (internal and external teams)
  • Network access control regulations
  • Ensuring environment integrity through qualified technical network administrators

Personnel Related

  • Zero paper policy
  • Employee photo ID cards and code to enter the work premise
  • Pre-recruitment screening process
  • Training for employees on information security
  • Sharing no client details with employees
  • Dedicated work are to move around
  • Controlled access to Internet, email, printers and media drives