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India as Best LPO center

“India´s ‘Sunshine’ industry has evolved from project based solution provider to a partner for end to end solutions and in rupee terms, the industry growth is expected to be 27% with exports growing at over 32%”.......NASSCOM Strategic Review 2009

Outsourcing services


The main reasons of growth of LPO sector in India in broader area are Enhanced Productivity, Focused Cost Reduction Approaches- Outcome Based Pricing, Process Bench making and Reducing system in efficiencies, Improved Utilization of Resources, Innovative Solutions and New Services.

The continuous efforts are done by LPO service providers for enhancement of the Value proposition and to provide value delivery to customers.

Based on cost benefits, Flexibility, Security, Innovation, Excellent Delivery Standards and infrastructure of Services delivered from offshore location is expected to gain interest and acceptance.

Offshoring Vendor


CAPTIVE CENTERS: This model helps in huge cost savings of 60-80%. Under this model large companies set up there own center in overseas country for its legal and business processing issues. General Electric became one of the first companies to set up a captive center. 
As Indian laws at present do not allow foreign law firms to practice in India.

JOINT VENTURES BY FOREIGN BASED FIRMS: In this model foreign law firms enter into a venture with a LPO firm in India. An example of this new model is the announcement by Clifford Chance in 2006 that it would be setting up the worlds largest off shoring initiative by a global law firm in conjunction with Integreon Managed Solutions.

OFFSHORE SUBSIDIARY: A separate legal entity in the country of its incorporation is referred as Subsidiary. As a result, for export purposes of paralegal and legal services some foreign law firms are working with firms to India to set up subsidiaries. E.g. Fox & Mandal

PROJECT BASED OUTSOURCING: This is an approach where the relation between the vendor or service provider and the client is limited to the duration of a specific project.

DEDICATED DEVELOPMENT CENTERS (DDC) APPROACH: This is the most popular approach. Here the vendor provides a team of dedicated developers to work exclusively on long-term project for the client, which has complete operational control. There are many variations to this model. In some cases, both the vendor and the client share the risks and responsibilities.

BUILD OPERATE TRANSFER STRUCTURE: This not very commonly used structure. The client has a right to own the facility, while the third-party vendor builds the facility, hires the employees, and gets the operation running for a certain period of time and after a specified period, the vendor would hand over the facility to the client.

THIRD PARTY VENDORS PROVIDING SERVICES: A foreign law firm or in-house legal department for a company will hire a third party independent contractor i.e. a LPO company for services. This starts with outsourcing rather than building of an infrastructure of subsidiary.


Indian legal system is similar to the legal system in the United States and attorneys in India are trained in similar manner as U.S. equivalent. Indian litigation and dispute resolution methodologies are well founded on the classic Constitution of the biggest Democratic Republic in the world and are understood universally. Indian Law Schools undergo a rigorous training program. They are provided with continuing training on different fields of legal outsourcing like legal writing, document review, legal research, case summaries, and agreement drafting and introduction to the foreign legal systems. They also get trained on computer skills, and LPO quality parameters and client processes. The Indian attorneys are well prepared and skilled to lever with U.S. legal system.

The primarily for outsourcing constitutes is cost saving measures and this is considered the biggest advantage for legal outsourcing. While an attorney in major legal markets such as the US charge from $150-350 per hour for performing rote services, countries that are offering legal outsourcing charge $ 40-60 per hour. Almost 80% of cost saving on average is claimed by US legal firms and attorney with high quality, time savings. This has attracted major corporations to outsource specific types of work in their legal departments.